Support
An account or time problem
Give us your username, your nation, the date and the universe involved. Without those, we can't verify anything.
HelpSupportAnswer within 48 working hours
A question?
Start here.
Most problems come down to the account, the validation of a time, or opening a portal. If the answer isn't below, the contact form takes over.
Frequently asked questions
The answers
people ask for most.
Account
I lost my progress after changing phone
Progress is tied to the account, not the device. Sign back in with the email address you used at sign-up: your open universes and times will reappear. If the account was created without an email, the progress stays on the old device.
How do I change nation?
From your profile, once per season. Points already earned stay credited to the original nation and are not transferred.
How do I delete my account?
From your profile, under Account, then Delete. Deletion is permanent and takes your recorded times with it. No email request is needed.
Leaderboard
My time isn't showing on the leaderboard
Only a complete run is recorded, and server validation can take a few minutes. A time still missing after an hour was rejected at validation.
Why was my time invalidated?
The most common causes are a network drop at the end of a run and an inconsistent game trace. If in doubt, write to us with the date and the universe involved.
Jeu
A universe is too hard, can I skip it?
No. Each portal opens by beating the previous universe's guardian. That said, an open universe stays replayable as often as you like.
Does the game work offline?
Universes you've already opened can be played offline. Validating a time on the leaderboard requires a connection.
Technical
The game stutters or closes on its own
Check that the app is up to date and restart the device. If the problem persists, tell us the model, the system version and the universe involved.
Still stuck
Write to us.
We answer within 48 working hours.
Community
A gameplay question
The Discord server has one channel per nation. Strategy questions are often answered faster there than here.
Reporting
Something to report
Suspected cheating, inappropriate username, problematic content: the contact form reaches us directly.